Privacy Policy
Last Updated: May 1, 2026
1. INTRODUCTION.
Doctors for Accidents, Inc., and its affiliates (the “Company”, “we”, “our”, or “us”) respect your privacy and your right to protect your personal information. That’s why we want to make our privacy policy (“Privacy Policy”) simple and easy to understand. If you have any questions or concerns about this Privacy Policy, please send us an email to the address at the bottom of this page.
We also ask that you visit our Terms of Use page to learn more about your rights and obligations resulting from your use of our website, www.doctorsforaccidents.com (“Website”) or your subscription to and use of our medical scheduling software services (the “Services”).
BY ACCESSING OR BROWSING OUR WEBSITE, REQUESTING A DEMO THROUGH OR SUBMITTING INFORMATION VIA OUR WEBSITE, OR USING OUR SERVICES, YOU ACKNOWLEDGE AND AGREE TO THE COLLECTION, USE, DISCLOSURE, AND PROCESSING OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY, AS IT MAY BE UPDATED OR MODIFIED BY US FROM TIME TO TIME. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY OR OUR TERMS OF USE, PLEASE DO NOT USE THIS WEBSITE OR OUR SERVICES.
Please note that certain privacy rights and obligations may vary by jurisdiction based on applicable local laws. In such cases, we will comply with all applicable legal requirements in the relevant jurisdiction.
2. OVERVIEW AND DEFINITIONS.
2.1 Overview.
This Privacy Policy provides a clear explanation of:
How and what information we collect from you;
How we handle HIPAA Compliance and Protected Health Information;
How we use cookies and other similar technologies;
What we do with the information we collect;
How we retain, protect and store your information;
What we share and who we share it with;
Your California Privacy Rights (for California residents);
Our response to “DO NOT TRACK” signals;
Our third-party websites disclaimer;
Our age restrictions;
How we notify you about changes to this Privacy Policy; and
How you can contact us with questions, concerns, or requests.
2.2 Definitions.
2.2.1 Personal Information (“PI”): means any information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, to an identified or identifiable individual. PI may include, for example, a person’s name, email address, telephone number, mailing address, online identifiers, IP address, device identifiers, account information, or other similar information associated with an individual or household. For purposes of this Privacy Policy, PI does not include Protected Health Information (see section 2.2.2 below) that is regulated by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable health privacy laws.
2.2.2 Protected Health Information (“PHI”): has the meaning given to the term under the HIPAA and its implementing regulations, the Health Information Technology for Economic and Clinical Health Act (“HITECH Act”), and applicable state privacy laws. Generally, PHI means individually identifiable health information that is created, received, maintained, or transmitted by a covered entity or its business associate which relates to: (a) the individual’s past, present, or future physical or mental health or condition; (b) the provision of health care to the individual; or (c) payment for the provision of health care to the individual. Because the Company provides Services to medical care providers, PHI is instead governed by the applicable “Subscriber Agreements” as defined and further detailed in Section 3.5 of this Privacy Policy.
3. HOW AND WHAT INFORMATION WE COLLECT FROM YOU.
The type of information we collect about you depends on how you access and use our Website and the Services. In some cases, we collect information directly from you, while in other cases information is collected automatically through technologies such as cookies or obtained from third parties.
The categories of PI we may collect include the following:
3.1 Information You Provide to Us
We collect PIPI that you voluntarily provide when you interact with our Website or use our Services. For example, we may collect information when you create an account, subscribe to the Services, contact us for assistance, submit inquiries, communicate with us, fill out forms on our Website, or otherwise provide information through the Services.
This information may include:
Identifiers such as your name, email address, mailing address, phone number, username, or account credentials;
Account registration information;
Communications you send to us, including support requests and feedback; And/or
Content or information you submit through the Services, such as comments, reviews, or other user-generated content.
3.2 Information Collected Automatically
When you access or use our Website or Services, certain information may be collected automatically. This information helps us operate, maintain, and improve the functionality of our Website and Services.
Automatically collected information may include:
Internet Protocol (IP) address;
Browser type and version;
Device type and operating system;
Internet service provider;
Pages visited and time spent on pages;
Referring and exit pages;
Date and time of visits; and
Interaction with our emails or online content
We and our service providers may use cookies, web beacons, pixels, and similar technologies to collect this information. For more information about how these technologies are used, please review our Cookies and Similar Tracking Technologies section below.
3.3 Information From Third Parties
We may receive PI about you from third parties, including:
Medical professionals that are subscribers to our Services;
Service providers that assist with analytics, security, or fraud prevention;
Payment processors or technology vendors;
Business partners; and
Publicly available sources
Third parties that support our business operations may collect information through the Services and share it with us. These third parties may include vendors that assist with hosting, analytics, customer support, fraud detection, payment processing, and other operational services.
These entities may collect PI and usage data as necessary to provide services to us or on our behalf.
3.4 Combined Information
We may combine information collected from you, automatically collected information, and information obtained from third parties. We may use the combined information for the purposes described in this Privacy Policy, including to operate, improve, secure, and personalize the Services.
3.5 HIPAA Compliance and PHI
Our software may create, receive, maintain, or transmit PHI on behalf of healthcare providers who use our Services. When we process PHI on behalf of a healthcare provider, we act as a “Business Associate” as that term is defined under HIPAA. In such cases, our use and disclosure of PHI is governed by the Business Associate Agreement (“BAA”) entered into with the applicable healthcare provider and applicable provisions of HIPAA.
We use PHI solely to provide and support our medical scheduling Services, including appointment scheduling, patient communications, system administration, and technical support. We do not use or disclose PHI except as permitted by our agreements with healthcare providers, as required by law, or as otherwise permitted under HIPAA.
We implement administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of electronic PHI. These safeguards include access controls, encryption where appropriate, system monitoring, workforce training, and risk management procedures. In the event we become aware of a breach involving PHI, we will notify the affected healthcare provider without unreasonable delay and in accordance with applicable HIPAA breach notification requirements.
3.5.1 Your Rights Pertaining to PHI
Patients whose information may be processed through the Services have certain rights regarding their medical information under HIPAA.
Healthcare providers that use our Services are responsible for maintaining and controlling patient medical records. As a result, requests relating to medical records should generally be directed to the healthcare provider with whom the patient has a relationship.
Under HIPAA, individuals may have the right to:
Access or obtain copies of their PHI;
Request corrections or amendments to inaccurate or incomplete health information;.
Request that their information be transmitted to another person or entity where permitted by law; and
Object to the use of their PHI, which may inhibit us from providing the Services.
If you are a patient who wishes to exercise these rights, your request should be submitted directly to your healthcare provider. For additional information about how medical information is handled, you are encouraged to review the Notice of Privacy Practices provided by your healthcare provider.
4. COOKIES AND SIMILAR TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to collect information about how users interact with our Website and the Services. Cookies are small text files that are placed on your browser or device when you visit a website. They allow websites to recognize your device and store certain information about your preferences or past actions. When you access or use our Website or the Services, we and our service providers may automatically collect certain information through cookies, pixels, web beacons, and similar technologies.
4.1 Types of Cookies We Use
Browser Cookies. Browser cookies are small files placed on your computer or mobile device by your web browser. These cookies help the Website function properly and enable certain features. You may refuse or delete cookies through your browser settings; however, if you disable cookies, some portions of the Website or Services may not function properly.
Session Cookies. Session cookies are temporary cookies that are deleted when you close your browser. They help manage navigation between pages, improve site functionality, and enable certain features during a single browsing session.
Persistent Cookies. Persistent cookies remain on your device after your browser session ends. These cookies help remember your preferences and settings for future visits.
Analytics Cookies. Analytics cookies help us understand how users interact with the Website. They allow us to count visits, measure traffic sources, and analyze usage patterns so we can improve the functionality and performance of our Services.
Functional Cookies. Functional cookies allow the Website to provide enhanced features and personalization, such as remembering user preferences or settings.
Advertising or Targeting Cookies. These cookies may be set by advertising partners or third-party service providers. They may be used to build a profile of your interests based on your browsing activity and to display advertisements that may be more relevant to you.
Web Beacons and Pixel Tags. Certain pages of our Website or our emails may contain small electronic files known as web beacons or pixel tags. These technologies help us count users who have visited pages, opened emails, or interacted with certain content and help us measure the effectiveness of communications and marketing campaigns.
For purposes of this Privacy Policy, the term “Cookies” includes browser cookies, session cookies, persistent cookies, analytics cookies, functional cookies, targeting cookies, web beacons, pixel tags, and similar tracking technologies.
4.2 How We Use Cookies and Similar Technologies
We use cookies and similar technologies for a variety of business and operational purposes, including to:
Operate and maintain the Website and Services;
Improve the performance and functionality of the Website and Services;
Remember user preferences and settings;
Analyze website traffic and usage patterns;
Measure and improve the effectiveness of our communications and marketing;
Enhance security and detect fraudulent activity;
Personalize content and user experience; and/or
Deliver advertising or content that may be relevant to your interests
Information collected through cookies may include browsing activity, device identifiers, IP address, pages visited, referring URLs, and interactions with the Website or Services.
4.3 Cookies Used by Service Providers
We may allow certain third-party service providers, such as analytics providers or technology vendors, to place cookies or similar technologies on our Website to help us operate, analyze, and improve our Website or Services. These service providers may collect information about your interactions with the Website over time.
4.4 Managing Your Cookie Preferences
Most web browsers allow you to control cookies through browser settings. You may be able to refuse, delete, or limit cookies through your browser or device settings. However, if you choose to disable cookies, certain features or portions of the Website or Services may not function properly.
4.5 Server Logs and Automated Data Collection
Information collected through cookies and similar technologies may also be recorded in web server logs. These logs help us analyze site performance, monitor security, and understand how users interact with the Website. Our servers and those of our service providers process this information to support the operation and security of the Services.
5. WHAT WE DO WITH THE INFORMATION WE COLLECT.
We use the information we collect from you for the following purposes:
To charge for your subscription to the Services (if you are a Health Care Professional);
To provide the Services to our Subscribers who are Health Care Professional;
To respond to your questions or address your concerns;
To verify your identity, register you for our Services, administer your account, or provide you with information you request;
To communicate with you about your subscription, special offers or promotions, and other advertising about our services;
To get a general idea of how visitors are using our Website and Services and determine what changes, additions, or improvements we need to make; and
To improve your experience each time you visit our Website or use the Services.
5.1 Automated Decision Making or Profiling
We don’t use any of the information we collect from you for Automated Decision Making or Profiling.
5.2 Unsubscribe / Opt-Out
You may opt out of receiving marketing or promotional emails from us at any time by clicking the “unsubscribe” link included in our emails or by contacting us at the email address listed below. If you choose to unsubscribe, we will process your request within a reasonable period of time and no later than 10 business days after receiving your request. Please note that you may still receive transactional or service-related communications necessary for the administration of your subscription, account, or the Services.
6. HOW WE RETAIN, PROTECT AND STORE YOUR PERSONAL INFORMATION.
6.1 Information Retention.
We retain information as long as it is necessary and relevant for our operations. We also retain PI from closed accounts to comply with applicable law, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Use, collect any fees owed, and take other actions permitted by law. After it is no longer necessary for us to retain information, we dispose of it according to our data retention and deletion policies.
6.2 Protecting Your Information
We implement reasonable administrative, technical, and physical safeguards designed to protect your PI from unauthorized access, use, alteration, or disclosure. When sensitive information (such as payment information or PHI) is transmitted through our Website, it is protected using industry‑standard encryption technologies during transmission. Despite these safeguards, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect your PI, we cannot guarantee the absolute security of information transmitted to or from our Website.
6.3 Storing Your Information
Our web servers are located in Phoenix, Arizona, United States. Any PI collected through the Website or the Services may be stored and processed in the United States by our employees, service providers, or authorized vendors who require access to perform services on our behalf. If you access the Website from outside the United States, please note that your information may be transferred to, stored, and processed in the United States where data protection laws may differ from those in your jurisdiction.
7. WHAT WE SHARE AND WHO WE SHARE IT WITH.
We do not sell your PI. We may share certain PI with trusted service providers and business partners only when necessary to operate our Services, fulfill your requests, or comply with legal obligations. We may share your information with the following categories of recipients:
Payment Processors – to securely process credit card or other payment transactions.
Marketing and Communications Providers – to send promotional messages, special offers, or service-related communications on our behalf.
Professional Advisors and Legal Authorities – when required to comply with applicable law, court orders, legal processes, or lawful requests from government authorities.
During Corporate Changes – we may transfer information, including your PI, in connection with a merger, sale, acquisition, or other change of ownership or control by or of us or any affiliated company (in each case, whether in whole or in part). When one of these events occurs, we will use reasonable efforts to notify users before your information is transferred or becomes subject to a different privacy policy.
Legal and Security Purposes – when necessary to enforce our terms, ensure the security and integrity of our Website and Services, protect our rights or property, investigate fraud or misuse of our services, or defend against legal claims.
These third parties are authorized to use your PI only as necessary to perform services on our behalf or as required by law.
8. YOUR CALIFORNIA PRIVACY RIGHTS.
If you are a California resident, you may have certain rights regarding the PI we collect about you under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
Subject to verification of your request, you may have the following rights:
Right to Know. Request disclosure of the categories and specific pieces of PI we have collected about you, the categories of sources from which the information was collected, the purposes for collecting or sharing the information, and the categories of third parties to whom the information has been disclosed.
Right to Delete. Request that we delete PI we have collected from you, subject to certain legal exceptions such as completing transactions, detecting security incidents, complying with legal obligations, or other lawful business purposes.
Right to Correct. Request correction of inaccurate PI maintained about you.
Right to Opt‑Out of Sale or Sharing. Request that we not sell or share your PI with third parties for cross‑context behavioral advertising or similar purposes.
Right to Limit Use of Sensitive PI. If we collect sensitive PI, you may request that we limit its use to purposes permitted by law.
Right to Non‑Discrimination. We will not discriminate against you for exercising any of your privacy rights.
8.1 California Privacy Rights (Shine the Light)
California residents may request information regarding whether we disclose PI to third parties for their direct marketing purposes. If applicable, the request may include the categories of PI shared and the names and addresses of those third parties during the previous calendar year.
8.2 Exercising Your Rights
To submit a request to access, correct, or delete your PI, please contact us using the contact information provided at the end of this Privacy Policy. We may need to verify your identity before processing your request.
9. OUR RESPONSE TO “DO NOT TRACK” SIGNALS
Some web browsers offer a “Do Not Track” (DNT) feature that allows users to signal to websites that they do not want their online activities tracked over time and across websites. At this time, there is no widely accepted standard for how websites should respond to these signals. Accordingly, our Website does not currently respond to Do Not Track signals from web browsers.
10. THIRD-PARTY WEBSITES.
Our Website may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy does not apply to those third-party websites. If you follow a link to any third-party website, please review that website’s privacy policy and terms of use, as their privacy practices may differ from ours. We are not responsible for and do not control the privacy practices, policies, or content of any third-party websites or services.
11. AGE RESTRICTIONS – NOT CHILD DIRECTED.
Our Website and Services are not intended for use by children. We do not knowingly collect PI from individuals under the age of 13. If you are under the age of 13, please do not use our Website or submit any PI. Consistent with the requirements of the Children’s Online Privacy Protection Act (COPPA), if we become aware that we have inadvertently collected PI from an individual under the age of 13, we will take reasonable steps to delete such information as soon as practicable. If you believe that a minor has provided us with PI, please contact us using the contact information provided below.
12. CHANGES TO OUR PRIVACY POLICY.
We may update or modify this Privacy Policy from time to time in our sole discretion. When we make changes, we will revise the “Last Updated” date at the top of this Privacy Policy. If we make material changes to how we collect, use, or disclose PI, we may provide notice by posting a prominent notice on our Website or by sending notice to the email address associated with your account. Your continued use of the Website or Services after any changes become effective constitutes your acceptance of the revised Privacy Policy.
13. CONTACT US.
If you have any questions or concerns about this Privacy Policy, our privacy practices, or our handling of your PI, please contact [you need to identify a particular individual for HIPAA related issues, i.e., “Privacy Policy Director” at:
By Email
info@doctorsforaccidents.com
By Mail
Doctors for Accidents, Inc.
24329 Main Street Suite 200,
Santa Clarita, CA. 91321
14. COMPLAINTS
Any complaints about our Privacy Policy shall be directed to the Privacy Policy Director whose contact information is provided hereinabove. In addition, you may submit your complaints to the Secretary of Health & Humans Services. Covered entities must identify to whom individuals can submit complaints to the covered entity and advise that complaints also can be submitted to the Secretary of HHS (https://www.hhs.gov/).